Skip to main content


Privacy policy

This Privacy Policy describes how your personal information collects, uses, shares and discloses you when you visit or make a purchase from (the “Site” or “we”).

NatuTreats welcomes you to our website and we thank you for your sponsorship. Hereinafter we detail the privacy policy that governs this page and details the way to operate.

We will now detail the privacy policy that governs this page and detail how NatuTreats operates and how we use and protect the information you provide to us when you use our site. We ask that you read carefully before using our website, because by browsing it and / or purchasing our products, you are accepting this policy.

NatuTreats is committed to the security of user data, so the information you provide will be used only in accordance with this privacy policy. However, this Privacy Policy may be modified or updated from time to time, so we recommend that you continuously review it.

How do we use and protect your information?

Your privacy is of the utmost importance to us.  

The information obtained is used for the purpose of providing a better service, mainly to maintain a user record, improve our products, and provide the best and easy experience to users. We use the information provided for quality control, administration and monitoring of our business activities. 

Sometimes, so that our users can enjoy special offers, new products or services, you may receive periodic communications through the email provided and you can cancel them at any time. Subscribing to advertising email newsletters is voluntary and may be selected at the time of creating your account.

Collecting Personal Information

Our site may collect personal information such as: Name, contact information, email, demographic information and, if necessary, you will be asked for additional information in order to process purchases or orders. This Company guarantees that the personal information you submit is securely necessary. The data entered by the user or, in  the event of requiring a validation of the orders, they will not be delivered to third parties, unless we understand, in good faith, that it must be disclosed in compliance with a court order or legal requirements or for violation of the terms and conditions of use of our online store.

In the event of requiring a validation of the orders, they will not be delivered to third parties, unless we understand, in good faith, that it must be disclosed in compliance with a court order or legal requirements or for violation of the terms and conditions of use of our online store.

When you browse our Website, the page may capture certain information about you during your visit. We use standard technology entitled "cookies" and web log servers to collect information that helps us identify how our Website is being used. The purpose of the information obtained is to use it for quality control and measurement purposes.

We ask that you do not provide us with confidential and private information by unreliable means or other than the website. If you choose to send this information by any other means, including email, you do so at your own risk. Credit card information will never be requested or transmitted via email. Some of the information you enter on the Website may be transmitted under the security of the means known as "Secure Sockets Layer" (SSL).

The information we obtain from you will in no way be sold or transferred to unaffiliated third parties without your consent at the time you provide it. NatuTreats has developed technical measures to prevent the loss, unauthorized access, theft of data, misuse and alteration of information. However, the user should be aware that internet security measures are not unbreakable.

For security purposes and to ensure that this service remains available to all users, we will use applications to monitor network traffic to identify unauthorized attempts to provide, obtain or change information, or otherwise cause harm.

Links to Third Parties

This website may contain links to other sites that may be of interest to you. If you click on any of these links and leave our page, we no longer have control over the site to which you went, therefore we are not responsible for the terms or privacy of your data on those sites. These sites are subject to their own privacy policies, which you should consult and confirm you agree to.

Time spent on data

Because the purpose of storing your information is to provide you with a better service, maintain a user registry and improve our products and operation of the website, the time of permanence of the forgiven data will be kept in our systems for a term of two years from your last contact with NatuTreats, unless the law requires less time. That contact may consist of a visit to our online store, telephone communication, email or face-to-face visit.

How can I configure Cookies or disable them?

You can accept, block or delete the Cookies installed on your computer by configuring the browser options. In the following links you will find instructions to enable or disable Cookies in the most common browsers:

  • Firefox

  • Safari

  • Google Chrome

  • Otros navegadores 

Consulte la documentación del navegador que tenga instalado.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

For more information about how targeted advertising works, you can visit the Network Network Advertising Initiative’s (“NAI”) educational page at

You can opt out of targeted advertising by:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:


We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.


For more information about our privacy practices or if you have questions,please contact us by e-mail at 

Return Policy 


We at NatuTreats want you and your dog to be happy and very satisfied with your purchase.  If for any reason you are unsatisfied with your order, please contact us at

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return, for damage or incorrect products. Products that are not picked up the day after arrival at the mail, residence, or any space where you receive correspondence will not be refunded.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Return costs are at the expense of the customer and shipping costs will not be refunded (except in the case of damaged stock or where we have made an error). If you believe your parcel was damaged in transit please notify us immediately. Please retain the damaged product and its packaging as we may need proof to claim the cost of the item and postage from the shipping company.

Non-returnable items

Certain types of items cannot be returned,like perishable goods such as treats, custom products ( personalized items), sales items or gift cards.


Orders that have already been processed such as treats and other baked goods are not eligible for a refund.However, some exceptions may be considered for approval.

Once your return is received and inspected, we will send an email to notify you that we have received your return. We will also notify you of the approval or rejection of your refund. 

 If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at for further  instructions.

Shipping policy

We offer free shipping through USPS on all domestic orders over $50 as a courtesy to our customers.As we are a small business please allow between 5-7 business days for your order to be processed and shipped, since all treats are baked by order to assure freshness of our product. Once your order is ready to be shipped, you will receive a tracking number to the email address provided.


Mass and unsolicited email Policy

Natutreats welcomes you to our website and we thank you for your sponsorship. 

We will now detail the policy of mass and unsolicited emails that governs this page and details the way of operating NatuTreats.  We ask that you read carefully before using our website, because by browsing it and / or purchasing our products, you are accepting this policy.

NatuTreats is committed to the security of user data, so the information you provide will be used only in accordance with this policy of mass and unsolicited emails. However, this Policy may be modified or updated from time to time, so we recommend that you continuously review it. We monitor all traffic to and from our web servers for any signs of spamming and to maintain compliance with spam abuse rules. Please keep in mind the information below when sending emails to Natutreats.

Definition of mass mail

 Bulk mail is defined as any sending greater than 100 simultaneous recipients in a single shipment or greater than 500 in multiple shipments in a span of less than 24 hours.  This is indispensable whether they are Desired or Unwanted.

Defining spam mail

Spam is defined as the sending of Unsolicited Commercial Email (UCE), Unsolicited Bulk Email (UBE), are emails sent to recipients as advertising or something similar without first obtaining consent from the sender for the receipt of such communications. Spam can include, but is not limited to, the following features:

*E-mail messages;

*Newsgroup publications;

*Pop-up messages (also known as "Adware" or "Spyware" messages).

*System messages;

*Instant messages (using AOL, MSN, Yahoo or other instant messaging programs);

*Advertising in online chat rooms;

*Advertising in online chat rooms;

*Unwanted Facsimiles

Report spam abuse

We encourage all our customers and recipients of email generated by our products and services to report any suspicion of spam.  Suspected abuse can be reported by email or through our Support Service via our email .All users must meet the following requirements:

1.We prohibit the use of our website and/or services in any way related to the transmission, distribution or delivery of any type of "Spam".  The term "Spam" means any unsolicited, unwanted e-mail or a massive volume of emails. You will not be able to use any of our services to send "Spam".  It is forbidden both the distribution, issuance, or launch of "Spam", as well as causing or promoting the conditions that cause the sending of "Spam" to all our customers.

2.Pursuant to the "CAN-SPAM Act" of 2003, 15 U.S.C. 7701, et seq., (Public Law No. 108-187, initially S.877 of the 108th United States Congress), emails sent as well as favoring their sending, through or to our website or its services, may not:

Use or contain invalid or falsified headers;

Use or contain invalid or non-existent domain names;

Employ any technique that in any way tends or encourages misinterpretation, conceals or obscures any information aimed at identifying the point of origin or the transmission path;

Use other means of misleading addressing (or directing);

Use the domain name of third parties, or transmit from or through the equipment of third parties without their permission;

Contain both false or misleading information, such as that which tends to create confusion, which leads to falsehood or deception, either in the space provided for the title or in its content;

Refuse to comply with the additional technical standards described below;

Violate our Terms and Conditions of Use in any respect;

Send dangerous, immoral or illegal content, especially emails with viruses or Trojan horses, as well as those that include links or pages infected with viruses or Trojans and emails with content that incites xenophobia or criminal acts, or that glorifies violence, as well as emails that include links to a page with such content. Emails that attempt to obtain the recipient's access data illegitimately will also be rejected.

3.We do not authorize the exploitation, investigation or collection of email addresses or other information, from or through your website or services.

4.We do not allow or authorize others to use our services to collect, aggregate, compile, gather, collect or obtain any information related to their customers or subscribers, including but not limited to subscribers' email addresses.

5.We do not allow or authorize any attempt to use your services in any way that could cause disablement, overload, damage or harm in any aspect of all services, or that could interfere with the use and enjoyment enjoyed by other interested parties in relation to our services.

6.If we believe or have reason to believe that improper or unauthorized use of any service is being made, you are entitled, without prior notice and and in its sole discretion take necessary and appropriate actions, including blocking messages from a particular internet domain, mail server or IP address.  We will terminate any account on any type of service when we determine, in its sole discretion, that it is transmitting or otherwise connected to any email that violates this Policy.

7.Nothing in this Policy is an attempt to grant rights to transmit or send emails to, or through the services or the Failure to enforce this policy in one or all of its instances and meanings does not equate to a waiver or waiver of the company's rights.

8.Unauthorized use of any of the Company's services in connection with the transmission of unsolicited emails, including the transmission of these in violation of this Policy, could result in liability and/or civil, criminal or administrative penalties against the person who sent them and those who assist or act in common agreement. Natutreats reserves the right to legally prosecute the sender who violates the policies regarding email or to temporarily or permanently restrict the receipt of emails from this sender. 

9.Violators of the C-SPAM Act will be subject to the remedies available to obtain cease and desist orders, or penalties imposed by the FTC (Federal Trade Commission) of up to $11,000 for each violation.  Criminal prosecution is also possible in cases of heinous offenses, which could result in penalties such as fines, confiscation of profits and equipment.  The most serious offences could be subject to imprisonment.

10.The sender must take care of keeping the address list up to date.

11.If you have subscribed to our address list you may, at any time, unsubscribe or unsubscribe via the link on the page and/or you may write to us at


Your Cart

Your cart is currently empty.
Click here to continue shopping.
Thanks for contacting us! We'll get back to you as soon as possible. Thanks for subscribing Thanks! We will notify you when it becomes available! The max number of items have already been added There is only one item left to add to the cart There are only [num_items] items left to add to the cart